Frequently Asked Questions
Are the photos in the listings the actual photos of the phone for sale?
Can I place an order if I’m based outside of the United States?
Does the 90-day warranty cover accidental damage?
Do phones purchased on Remobile Market come with a warranty?
How do I contact customer service?
How long does it take to get my phone?
Is loss of data covered by the 90-day warranty?
What does it mean when a phone is unlocked?
What does the 90-day warranty cover?
Are the photos in the listings the actual photos of the phone for sale?
Can I cancel my order?
Yes, orders can be cancelled before they have been shipped. If you have created a Remobile Market account then the ca
If an order has already been shipped, then you will need to await delivery in order to create a return through our RMA portal.
Can I place an order if I’m based outside of the United States?
No, Remobile Market currently only operates in the United States.
Does the 90-day warranty cover accidental damage?
Do phones purchased on Remobile Market come with a warranty?
How do I contact customer service?
You can contact us at any point if you have questions relating to the above terms and conditions by the following methods below:
Mail to:
Remobile Market
1374 Rankin Dr.
Troy, MI 48083
Email to:
info@remobilemarket.com
How do I return a phone?
If your device is eligible to be returned, you can initiate the process directly from our RMA portal. You can also contact us for assistance with the RMA portal.
How long does it take to get my phone?
Remobile Market will process and ship all orders no later than 3 business days after cleared payment.
Our free ground shipping can take 2-6 days business days transit time. Remobile Market is not responsible for any delays incurred while orders are in transit with the carrier.
For more details on our shipping policies please read our Terms and Conditions.
Is loss of data covered by the 90-day warranty?
What does it mean when a phone is unlocked?
What does the 90-day warranty cover?
What if there’s a problem with my phone when it arrives?
Customers have 3 business days after you receive your phone to report any missing or damaged parts of your order. Please contact us as soon as possible so we can correct any issues with your order.
If any functional issues happen that fall within the terms of our 90-day warranty then you can start a return on our RMA portal.
What is your privacy policy?
You can view our privacy policy here
Who pays for shipping?
Remobile Market offers free ground shipping for all orders, expedited shipping is available.
Will I get the same phone back from warranty service?
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